Refund Policy
At Dwarkadhish, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
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A refund will only be issued for defective, damaged, or incorrect products.
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Refund requests must be made within X days of receiving the order.
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The item must be unused, in its original packaging, and include all accessories (if applicable).
2. Non-Refundable Items
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Items that have been used, damaged by the customer, or are not in their original condition.
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Perishable or personal care items.
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Clearance or sale items (unless defective).
3. Refund Process
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Contact our customer support team at dwarkadhish694@gmail.com or 9274221476 with your order details and reason for the refund request.
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Provide clear images of the product if it is defective or damaged.
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Once we review your request, we will confirm whether your refund is approved.
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If approved, refunds will be processed within X business days via the original payment method.
4. Return Shipping Costs
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If the return is due to a defective or incorrect product, we will cover the return shipping charges.
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If returning for personal reasons (e.g., change of mind, wrong selection), the customer must bear the return shipping cost.
5. Late or Missing Refunds
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If you haven’t received a refund yet, first check your bank account.
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Contact your payment provider as it may take some time before the refund is officially posted.
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If you still haven’t received it, please contact us at dwarkadhish694@gmail.com.
6. Exchange Policy
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We offer exchanges only for defective or damaged items.
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If you need an exchange, contact us within X days of delivery.
7. Contact Us
For any refund-related queries, please reach out to:
📍 Address: Shop No. 214, Polaris Shopping Center, Punagam, Surat, India
📧 Email: dwarkadhish694@gmail.com
📞 Phone/WhatsApp: 9274221476
We appreciate your trust in Dwarkadhish and aim to provide the best service possible.